Shipping and Delivery.

Our products are delivered in Greece via BOXNOW, the express delivery company “SPEEDEX” or “ELTA Courier” and abroad by “DHL” (www.dhl.com).
Our company does not deliver products to minors or persons under guardianship, without the written consent/authorization of their guardian.

Τhe address declared by the customer needs to be real and valid. If the carrier is unsuccessful in their attempt to deliver the goods due to absence or change of address, the customer is responsible for the prompt notification of the carrier or he/she will be charged any additional cost of shipping.

Our company is not responsible for delays due to the function of the carrier, or their faulty communication with the customer, negligence on behalf of the customer to communicate with the carrier, delays of Customs offices, strikes, or any other incident of force majeure.

Products remain property of the company until delivery, and travel at company’s risk. In case of package loss, the order will be replaced pending product availability, or the customer will be refunded.

Shipping Costs

Delivery times are estimated and depend on the approval of your credit card, our stock availability, the courier and post office, delays at customs, your arrangements with the carrier, and any strikes and events of force majeure.

The fees for shipping are as follows:

Domestic Shipping:

All domestic orders are delivered through “OXNOW”, “SPEEDEX” express delivery or “ELTA Courier”.

Delivery for Greece is free.
Average delivery time: 1 to 3 working days.

Shipping Abroad:

All international orders are exclusively delivered through “DHL” express delivery.

We ship internationally.

The cost of delivery is twenty-five (25.00) euros per order.

Average delivery time:

  • European Union: 3 to 4 working days

  • Rest of World: 3 to 6 working days

In order to receive your order, you have to sign a form given to you at the time of delivery. If you are absent, you should ensure the presence of someone to sign the receipt of the products. Otherwise, you should contact the carrier to set another time for delivery. You can also add special instructions for delivery during the ordering process.

Governing Law and Jurisdiction

Any contract between the client and our company is governed by the Greek Laws and any claim or controversy will be solved at the courts of Athens, Greece.

By buying products of our company from our website you assume full and unconditional acceptance of the hereby terms of sale.

Returns for Custom Orders

In general, we do not accept returns on custom orders. Depending on the order status and the stage of completion of your order, you can contact us at orders@yphasmastudio.com and we will find the best solution for your order.

Right of Withdrawal

  1. In case the customer does not receive the order within 30 days from the approval, he/she has the right of withdrawal.

  2. In any case the customer has the right to withdraw without giving any reason within 14 calendar days, which begin from the reception of the order. This is not applicable on custom orders. In the case of withdrawal the customer must return the product or products intact, along with your retail receipt or invoice and in their original condition without paying any additional costs other than the direct cost of returning the goods. In that case, the products travel at customer’s risk.

Τhe customer is responsible for the return of the package and the cost of return shipping. It would be better to send the package by registered mail or courier. Our E-boutique is not responsible for any extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations. Our E-boutique is not responsible for any loss.

More specifically, the Company accepts returns provided that:

  • Products are unused / unworn / clean

  • All labels are intact on the cloth and clothes are in their original packaging

  • The return package includes the receipt of your purchase or, if the case of a gift, the exchange card.

The customer is fully responsible for the safe transport of the products to our company. The company bears no responsibility for any goods lost or damaged during return, so we recommend that you keep all the supporting documents of the shipment.

Change of Products

Products can be changed depending on the availability of our materials, since our practice is based on extremely rare and deadstock fabrics.

For a change of products, the shipping costs burdens the client with 4 euros for deliveries in Greece and 25 euros for international deliveries.

In case of withdrawal for any reason, the price paid by the customer for the returned product will be fully refunded within thirty (30) calendar days, unless he/she prefers to replace the returned product with another, so in that case the amount is compensated. In case of unjustified cancellation shipping cost is not refundable.

In any case, the return form inside the package must be filled.
Please note that we accept returns by express delivery or standard delivery only at the address of our online store Yphasma Studio Leoforos Alexandras 192 Athens Greece E: info@yphasmastudio.com and only through the procedures described above.

Defective products / Wrong product sent by us

We lay emphasis on the quality of materials and manufacture of its products.

In the unlikely event that the customer receives a defective or wrong product, he/she must immediately notify the Company via email at orders@yphasmastudio.com describing the problem, and indicating whether he/she desires a replacement or a refund.

In that case, the customer must immediately return the product that he/she claims to be defective or incorrect to Yphasma Studio Leoforos Alexandras 192 Athens Greece E: info@yphasmastudio.com exclusively by recommended post or courier and keep the expedition documents.

Immediately upon reception, we will examine the claim of return (defective or incorrect product) and, in the case of verification that the product is indeed defective or incorrect, the product may be either replaced or the customer may be refunded depending on his/her preference.

In the case of replacement by another product, (the same or equivalent if the selected product is no longer available), our company sends the new product as soon as it is ready at no extra cost to the customer and refunds the cost of shipping for the return of the product.

If the customer prefers a refund, the Company shall reimburse the price paid by the customer for both the purchase and the shipping for receiving and returning the product.

This applies only when the product is indeed defective.

For instance, a product is not defective when it was not washed in accordance with the washing instructions or when another fabric was discolored during washing, ironing, etc., or when in general it was damaged or torn by negligence of the user.